Refund policy

Refund & Return Policy

Last Updated: May 12, 2026

At Luri Home, customer satisfaction is important to us. If you’re not fully happy with your purchase, we offer a straightforward return and refund process designed to make things easy.

Order Cancellations

Orders may be canceled within 24 hours of being placed by contacting us at info@lurihome.com

Please include your order number in your message so we can process your request as quickly as possible.

After the 24-hour window, we cannot guarantee cancellation because your order may already be in processing or prepared for shipment. Once an order has been shipped, it can no longer be canceled, but it may still qualify for return under this policy.

30-Day Returns

We offer a 30-day return window starting from the date your order is delivered.

To qualify for a return, items must be:

  • Unused

  • In original condition

  • Returned with all original packaging, tags, accessories, and included materials

Our support team is available to guide you through every step of the return process.

Restocking Fees

No restocking fees apply.
Luri Home does not charge restocking fees on approved returns.

Return Policy Summary

  • Return Window: 30 days from delivery date

  • Item Condition: Unused and in original condition

  • Packaging Requirements: Original packaging, tags, and accessories included

  • Return Assistance: Support provided throughout the process

  • Restocking Fee: None

Return Shipping Costs

Incorrect, Damaged, or Defective Items

There is no return shipping cost to the customer if the item:

  • Arrived damaged

  • Was defective

  • Was incorrect or not what was ordered

Customer Change of Mind

Customers are responsible for return shipping costs if:

  • The wrong item was ordered

  • The item no longer fits their needs

  • The product is no longer wanted

Original shipping charges, if applicable, are non-refundable.

How to Start a Return

Step 1 — Contact Us

Email info@lurihome.com with:

  • Your order number

  • The reason for the return

Step 2 — Repack the Item

Securely package the item in its original packaging along with any included accessories, tags, manuals, or documents.

Step 3 — Ship the Return

Follow the return instructions provided in your return authorization email. We may recommend a preferred shipping carrier depending on the return type.

Refund Process

Return Inspection

Once your return is received, our team will inspect the item to confirm it meets the return eligibility requirements.

Refund Timing

After approval, refunds are issued back to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We accept exchanges for eligible items. If you would like a different size, color, or replacement product, contact us at [Support Email], and our team will assist you.

Orders Marked as Not Delivered

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number at info@lurihome.com

We will investigate the shipment with the carrier. If the package is confirmed lost, we will either:

  • Issue a full refund to your original payment method, or

  • Send a replacement at no extra cost

Non-Returnable Products

Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons. Any non-returnable items will be clearly identified on the product page before purchase.

Policy Updates

Luri Home reserves the right to modify or update this Refund & Return Policy at any time. Any revisions will be posted on this page along with an updated “Last Updated” date.

By continuing to use our website after updates are posted, you agree to the revised policy terms.

Questions or Support

Please visit our FAQ Page or contact our support team if you need assistance regarding a return, refund, or exchange.

Contact Information

Store Address: 34 Myron Street, Clifton New Jersey 07014, United States

Store Email: info@lurihome.com

Store Phone: +12017016540

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your email in 1-2 Business Days.